We just had an amazing experience at KARM Stores, and we couldn’t wait to tell you about it! My Momma left her purse at your South Knoxville store on Chapman Highway and the way your team came together on this treasure hunt to find the missing purse made us feel like we just got back from vacation.
Last night, we reached Tina after hours at your location on Hall of Fame Drive. Her sweet, caring voice definitely calmed our nerves. We quit acting like “Queen Kong” when Tina took charge. Tina immediately contacted Joy, manager of the Chapman Highway location. Joy is incredible. She went out of her way to contact the very fun and vivacious cashiers, Rebecca and Branda.
Melanie at the Chapman Highway location took our follow up call this morning. She is so charming. Melanie instantly started looking for the purse at the front desk, the manager’s office, and the dressing room. She then asked the lovely, Sharen to look for the purse over in the purses for sale. And that’s where she found it!
The purse was flat enough to hang it up and sell it again but it did have items in there for cause of worry. With a staff like yours, we did not have to worry long, thankfully.
Tina, Joy, Melanie, and Sharen worked so hard at finding our purse. Rebecca and Branda even cared to help us with registering our rewards card. Whitney, who received our initial voicemail, called us back and really took the time to listen too.
Thank you so much. We’re very grateful. Your employees are such a wonderful reflection of you and KARM Stores. Thanks to them, we didn’t realize that losing a purse could feel like a day at the beach!
Rebecca & Marilyn
Customers of KARM Stores