Hope, Healing, Restoration
Guest Services at KARM focus on providing basic needs—food, clothing, shelter and safety—for those in crisis.
Our heroes who meet these needs are known as our Guest Services team. These men and women welcome the overlooked, the lost, those invisible in society—more than 3,700 each year—and affirm the dignity of each one as being made in the image of God.
He rescued us.
He longs for a relationship with us.
Through that relationship,
He restores us.
Everyday, KARM’s Guest Services staff and volunteers are given the opportunity to dive into the upside-down values of the Kingdom of God—to serve the least as if they were the most important, to provide generously for those who have nothing, and to draw the lonely into community.
A typical Guest Services shift might include: finding clean clothing for a new guest who has worn the same clothes for a week; explaining the schedule to a young guest who has aged out of foster care; making sure an elderly guest gets a hot shower and a bottom bunk; calming a young woman who has experienced trauma…and a multitude of other sacred tasks.
Our Outreach team visits homeless camps around the area, checking on campers’ health and safety, providing necessities aimed at keeping them alive, praying for them and reminding them they are loved by God…and by us.
NaNew’s Courtyard, named after someone with special ties to KARM, was opened to provide a safe outdoor space for KARM guests when they aren’t inside the KARM building. The courtyard provides water, restrooms, phone chargers, bag storage and shaded seating areas. NaNew’s Courtyard has become a safe outdoor extension of KARM for those living on the street.
A few nights each week, KARM offers CityNights—a time of worship, communion and community where NaNew’s Courtyard is open to everyone—offering a hot cup of coffee and food served up with unconditional grace and love.